SYNERGY HomeCare of Northwest Houston, TX

Mom was showered and her hair was washed consistently. The quality of care rating is due to my mother needing more assistance with eating. She lost 10 additional pounds from January to June. My mother's condition declined during the caregivers time with us. Adjustments were not made to increase attentiveness and assistance with meals. Physical and brain exercises were not consistent. My father lives in the home and did not emphasize the need with the caregiver. When I said something during a visit, an attempt was made. No records were shared to show exercises were being done. The lady was very friendly and tried to engage my mom in conversation. But my greatest concern was that she did not adjust her care as momma got worse. EATING is important. They need to make sure all staff are trained in how to adjust care for dementia patients.