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My Mother was in rehab twice with St. Ann's after major surgery. To finally have some peace and quiet and a private room and private bathroom, was a welcome relief after being in the hospital. The accommodations were beautiful and our family often had dinner together in their Bistro. She could even have her hair done in the beauty shop and the rehab/medical she received was excellent. She got well again and was able to go home and back to living an independent life. I would recommend.... Read more
St Ann's Home Connection in Rochester, New York is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
A Place for Mom has scored St Ann's Home Connection with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, St Ann's Home Connection has 6 reviews with an average "overall experience" of 2.8 out of 5.
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They said that it was homey but they still had a nurse pushing a medical cart, announcements, set meal schedules, etc. They also did not have an outside area. It was just not as homey as we would have liked.
My 90 year old mother was recently in St Ann's Rehab after a hospitalization. Unfortunately, Mom has moderate dementia and memory loss. As such, family members are very involved in her care and visited multiple times each day. During these visits we were disappointed in the communication (never a introductory meeting, not told we were responsible for laundry, only heard medical results/status when we asked). Also disappointing was the hands on CNA care providers who were often abrupt and seemed angry. I will say that the higher level providers (PT/OT/Speech/MD) seemed good but even the floor RN seldom had time and couldn't always answer simple questions because either the computers were down (multiple times) or 'it happened on a previous shift'!!
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Response from St Ann's Home Connection
April 11, 2019At The Transitional Care Center at St. Ann's Community, our patients are our top priority. We are sorry you feel that your loved one didn’t have an excellent experience. Our Director of Quality, Janel Welch, would welcome the opportunity to speak with you directly to discuss your concerns and address them to your satisfaction. SeniorAdvisor.com does not allow us to include a phone number here, but you can find her info on the Contact Page of St. Ann's Community's website. She looks forward to hearing from you.
My Mother was in rehab twice with St. Ann's after major surgery. To finally have some peace and quiet and a private room and private bathroom, was a welcome relief after being in the hospital. The accommodations were beautiful and our family often had dinner together in their Bistro. She could even have her hair done in the beauty shop and the rehab/medical she received was excellent. She got well again and was able to go home and back to living an independent life. I would recommend.
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We moved my father out of this place as soon as possible.dirty place with unfriendly and unhelpful staff.
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My mother-in-law received excellent care at St. Ann's Community. She suffered from dementia and spent her final years on the Special Care Unit at St. Ann's. We were happy to see that she was loved and looked after by the staff. Could not have asked for better care!
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My parents are in the St Ann's Cherry Ridge facility in Webster. We are extremely disappointed with the short staffing, staffing turnover, and consequent poor response times to attendant calls. Aides seem to leave for full time positions where they can receive benefits and, presumably, better pay. Turnover also appears to apply to kitchen and wait staff. Food quality is moderate. The facility is well kept and attractive looking, but pricing appears to be high.
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Response from St Ann's Home Connection
April 11, 2019At The Transitional Care Center at St. Ann's Community, our patients are our top priority. We are sorry you feel that your loved one didn’t have an excellent experience. Our Director of Quality, Janel Welch, would welcome the opportunity to speak with you directly to discuss your concerns and address them to your satisfaction. Her phone number is [removed]. She looks forward to hearing from you.
See what the neighborhood has to offer and what’s nearby:
Call (716) 342-1700 to reach a resident at St Ann's Home Connection.
To reach a resident at St Ann's Home Connection call: (716) 342-1700
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.