Redmond Care and Rehabilitation Center

My mother needed to build strength after multiple falls and a hospital stay. We chose this place as it was close to family. They accepted her medicare/medicaid and treat her well. She's been there a few weeks. The social workers, nurses, and staff we've met with have been helpful and kind. We visit at least 4-5 days a week and every time there have been activities happening. We typically will wheel her around the facility and the only negative is that in the long term side of the facility there is the odor of urine in the hallway in the region of the laundry. Mom also has incontinent issues so that is not an unexpected odor to smell - unfortunate that its a concentrated odor in that hallway area. My mom is in her late 80's, she's difficult and does not mix well. She was a reluctant rehab patient but the nurses and physical therapists and assistants have been patient, kind, encouraging and are helping her transition to using a wheel chair for safety reasons. She often refuses to participate in activities but they come by her room and offer tea or a treat, puzzles, magazines, etc. She likes the food they serve her too. Recently she's even said it might be okay to live there.

Redmond Care is awesome. The whole staff is great from therapies to nurses to upper management. They all smile at you when you walk in and walk down the halls. They are a true blessing. Everyone was willing to help anytime I went to the front desk or pushed my fathers call light. I would recommend this place to anyone that wants to be treated like family and see your loved one feel loved.

This place is a disaster. No one communicates with each other and everyone is doing their own thing. The receptionist is rude and has a chip on her shoulder. The other staff runn around like chickens with their heads cut off and and never get anything done - The director of nursing does not seem to care about the residents and more about making an impression with her staff. My mother will never come to this place again and I will make sure that her friends do no either.

I would not recommend this place for your loved ones! It's dirty and has very bad reputation everywhere you go. Mostly anyone had anything good to say about it. It's always dirty. They have really nice aids but poor things they are jammed packed with other task to do. Instead of just focusing on giving patient care. If management would only get things straighter out. And worry more about actually giving good care to people.

My mother was referred there after her open heart surgery. (1) the place is a dump. They are supposedly undergoing renovations but in the 10 days that she was there I never saw any work being done. Her toilet that she shared with 4 other people was broken for two weeks and non one fixed it til I told them. (2) there is no security. I walked in at 9:30 at night . There were no staff on the floor at all. (3) no alarms on the glass sliding doors in the patients rooms. I found that my mothers was unlocked.(4) the nursing staff had some nice people, but the ones who were uncaring were very mean and unsympathetic. (5) the nursing staff kept with holding my mothers pain medication for unknown reasons. When I had the staff call the nursing director so that I could report to her about the medication she admitted she had no idea why they were withholding her pain medication!! In fact there were several things I brought up to the nursing director that she seemed to be unaware of.