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My mother has only been there since Friday and so far she seems happy there. The staff seems attentive. She hasn't been seen by a physician yet - that is supposed to happen soon. The staff is friendly and the facility seems clean.... Read more
ProMedica Rossmoor in Walnut Creek, California is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
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A Place for Mom has scored ProMedica Rossmoor with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, ProMedica Rossmoor has 4 reviews with an average "overall experience" of 2.3 out of 5.
Communication between staff and family is very difficult. My Mother has been there for 2 days and I am very concerned for her safety. There have been omitted meds, meds given that should not have been, lack of knowledge and understanding of one of her conditions, which while rare, they should have some knowledge of it. I have called and been on hold then "disconnected" 7 times in 2 days. The nurses do not return your calls when you leave a message for them to do so. The night aide she had last night was "rough" but Mom didn't say anything because she didn't want to make her mad. I will go first thing tomorrow and if things aren't better I will find another place where she can do her rehab in safety.
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Today, my friend, a patient at this facility had to call me at my home to help her to get care from the staff at this hospital because for more than 20 minutes her call to the nurses station was not answered. It was only after my contact with the facility that the patient received the personal care she called for. The patient is not a resident but is there for rehab after a hip replacement surgery. I'm in touch with the office of the ombudsmen and will escalate this issue all the way to the State of California if the facility does not respond and resolve this (and other issues) to satisfaction. I left a message for the director of nursing 5 hours ago and have not received any response. I will update this post (if it is an option) with results of complaint.
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That was horrible. There was very much a lack of communication between staff. Between the nurses and the rehab there was no communication at all. The food was horrible. It's a different kind of setting than an assisted living or even a hospital so it's kind of hard to compare but I just didn't feel that the care was there. She didn't gain anything there. She may have actually taken a step back from being at the hospital.
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My mother has only been there since Friday and so far she seems happy there. The staff seems attentive. She hasn't been seen by a physician yet - that is supposed to happen soon. The staff is friendly and the facility seems clean.
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Call (925) 975-5000 to reach a resident at ProMedica Rossmoor.
To reach a resident at ProMedica Rossmoor call: (925) 975-5000
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.