Preferred Care at Home of Lansing

I called several home care agencies in the Lansing area searching for someone to assist my elderly parents with transportation and light housekeeping tasks. I chose PCAH because after speaking with the owner [name removed], I felt that they were most able to provide care. [name removed] was willing to put their needs first in matching them with a caregiver and was personable and responsive on the phone prior to beginning care. The caregiver spent more time on their phone than engaging with my parents or caring for their needs, did fine when told what to do, but wasn’t really able to be proactive in helping without being asked. Then after just 3 days, they quit without notice, leaving my parents without transportation to a doctor appointment. [name removed] initially said he would find a replacement, but then stopped responding; he has not responded to my emails or returned my parents’ phone messages. I am disappointed; I question the entire industry’s business model of low wages that result in low commitment.

Dependability and accountability absolutely are not what this company is all about. Most of the employees they hire are not trained or experienced. Once we thought we had a good caregiver they were taken away for one reason or another. The person being cared for needs to have someone who is dependability and reliable for taking care of them. They need to feel safe with their caregiver, not this bouncing back-and-forth with a different person almost daily. Training of employees should be done at the business site, not in the home of the client. These clients who are elderly and sick should not be [Removed] for training. It has been nothing but total stress for the couple months that we had employed this company. We were told that they would do the best they could to relieve our stress and leave the care up to them, this did not happen. I would never recommend this company, thank you.

I am pleased with how helpful the caregivers have been to me and how they have really taken the time to get to know me. They are always on time to our appointments and make sure to keep in good contact with me about any changes are updates. I am overall very happy with this company and would recommend them to anyone looking in need of home health care.

We had a good experience with this home care agency. I use them when I go out of town. They do a good job with caring for my mother and her needs. I would use this home care agency again if needed.

They have been very good. We haven't had any problems at all. The caretaker we have is very good, and consistent. I would recommend them to anyone.

Very satisfied with the care we're receiving for my mother in law. Would highly recommend them to anyone looking for in home care.

Overall our experience with Preferred Care at Home was a good one. The management staff were friendly and professional, and helped us in resolving an issue we had with one of the caregivers they sent out.

Working with Preferred Care has definitely made life easier. The caregiver is always on time and very personable. They make sure the rest of us are in the loop which I really appreciate! All in all it's been a great experience!

I am so happy to have found such a reputable company. Preferred Home care has been great! Very reliable and they give me a sense of stability. Communication has been great and I really appreciate their services. I would most definitely recommend them.

Our experience with Preferred Care at Home has been very good! All of the caregivers we have worked with have been friendly and professional, and we appreciate that they will send an additional staff member out with any new caregiver to make sure your first session with that particular caregiver goes well. They've been very accommodating in terms of scheduling, and always on time.

We are using & have been using this since June 2010. We are very much happy with the way things are going.