Phoebe Wyncote

My loved one is satisfied. It is a smaller place and it was a good fit for him. The staff is quick to respond and they check on him every day.

It has been good at Phoebe Wyncote. I would say the rehab therapy is excellent. The nurses are very helpful and the staff kept me informed.

I think the place is great. From what I've seen, my mother is enjoying her stay. The staff is responsible, and call us when something happens. Everyone is nice and I can see that in some of the patients, they are always in a good mood.

The facility is very clean! My loved one is eating and showing progress in that area as well. Also, the food looks to be of very good quality. The communication is very excellent! They have been completely forthcoming and proactive about getting me information.

The staff was really nice to talk to. Every time I came to visit someone was coming in to check in on him. The cleanliness was good. The upstairs of the nursing home looked like a hospital. The downstairs was homier. The floor was sticky in his room all the time but the rest of the place was clean. He didn't care for the food, but he was at a point where didn't like much food. The food itself had great flavor. Some of the food was cold by the time it got to him. When my loved one had an incident, they called the hospital before us. I wish they called us first.

I feel like my loved one is well taken care of and the aides are supportive to her and me. She had speech therapy and that was excellent for her medical condition. There was one aide that was friendly, warm, caring and pays attention to my mother's needs. The med tech is excellent and they care about what they do. There usually is no bad smell there. For the most part, it has a clean smell. The meals are good. All of the aides are helpful with letting me know what is going on.

The staff has really been phenomenal. I made a point to stop in the business office and mention that I am so thankful for my mother's care. They really have all been great. Kudos to the dining staff! When I was there I noticed how clean the facility is. The restrooms are kept very clean. The chapel and dining room are kept clean as well. The meals have been good. My mother has a very restrictive diet and they have been working hard to make sure they are providing meals for this.

We like that it is a faith-based run organization.

Everything was good except the communication.

Overall, it is good. We just thought that the care on the weekend wasn't good.

It was good.

Phoebe Wyncote is a very good rehab and I'd recommend!

The treatment my loved one has been receiving with the nurses and the physical therapist and the speech therapist has been very good, they seem very positive and nice to her. I went there last night and they wrote a note saying that she was able to walk down the hall with the walker. The staff are doing their job. They have been very, very, very nice. I like that she is in a room by herself and they come in and check on her. It's very clean. The hallways, the resting area, her bedroom, and bathroom area are very clean. So far their communication is pretty good, too.

The head nurse is really in tune with my loved one and she also remembered when his sister was there. She remembered her name from ten years ago. It is very clean. The facility is not shiny and new but the staff makes up for it with an extraordinary human touch. He is eating the meals with no complaints. They are very consistent with updates on communication with families. Any time I called there with a question they were able to answer my questions or get me to the right person to help me.

The therapists are great. We had a problem that we had to work out. The DOA came in and straightened it out and turned it to a 5+ star experience.

I'd recommend Phoebe Wyncote! The breakfast was very good, pancakes and waffles.

We loved the way they took care of my mother. Everyone - all of the nurses and physical therapist, occupational therapist, and speech therapist - were so nice and caring. The entire staff was like that. They kept coming to check on my mother. They kept my mother room clean, and the bathroom, the family room was clean, the hallway. Everything! They have a nice landscape. The speech therapist worked with my mother and came up with a meal plan that she could eat.

One of the nurses has a pleasant attitude and caring. I like most of the nurses and aides and they have a very good attitude. One of the nurses was great. She is willing to answer questions and is knowledgeable. I like the therapists but one of them is too strict. I do not like that the aides make you wait.

It's a small environment and it is nice. I would recommend the facility. I hear the therapy is going well. There is an aide during the day shift who has been she has been so helpful with my mother. Any time I call and ask questions they have been really good. The one thing I would like to mention as a drawback is that there are times she has to wait quite some time to get help when she puts her call light on.

It's a very nice, hidden secret. It seems like there's a disconnect when they change shifts. They also seem short staffed. The meals don't look appealing. It's very starch heavy and processed.