Options for Senior America Annapolis

Optimal responses to chaotic situations; when in the middle of crisis it's reassuring to know that you have someone to help formulate and implement your plan B. Daily life is difficult for us, simply with me being a full time caretaker for my wife, taking care of day to day living. However that also creates it's own challenge, when you find your self a single point of failure. Add to this volatile mix the impact of accumulated years on these old bones, and I woke one morning realizing that I had a ticking bomb. In keeping with life long training, I keep in mind Proper Prior Planning prevents P*ss Poor Performance, I knew I needed a change to the existing paradigm as sure as Thelma and Louise, I was headed over the cliff. That's where Options for Senior America comes in. From the start, working with [name removed] was like meeting a comfortable friend - the surprise was that it was the first time. She is great! Flexible and scalable solutions were worked out, and everything suddenly became calm. She offered experience and perspectives for what we had been thinking were unique showing us alternatives to address the challenges we were facing, as a single point of contact for all of these needs. By leveraging her experiences and bring to bear her skill sets demonstrating her expertise repeatedly and to good effect, [name removed] ook on the aspect of a Guardian Angel to help us with our insoluble problems. Without her skills and help, we would be floundering; now we have the kind quality and essential assistance we have been looking for. Kudos, Ms. [name removed].

My mother and I have been through a rough time finding dependable and reliable care givers for her. Doing it on your own is very hard because you don't know who to trust. (and we trusted the wrong people). I found a business card in the Post office with Options name and thought why not try...[Name removed] answered the phone and was so nice and transferred me to her boss, [name removed], she listened to my issues and trusted me she could find the right person (people) to help us. Well she did not lie! If one caregiver cannot come in than they send another. We have not had a caregiver we do not like, my mom loves them all. Highly recommend!

I have been worried about my mom having COPD, she lives alone and a hour or more away from us. The Branch manager and I have talked off and on for over a month, I finally had some time to meet with her and she actually traveled over an hour just to meet face to face. I was able to meet the two owners, brothers, that obviously know what they are doing to be hiring such skilled people. 30 years in business says a lot and the resources that the manager was able to give me were incredible. As a business owner myself I expect higher standards. I am getting that with Options! Feeling better knowing that Options will be there for my mom! Highly recommended!

Got Options name from the Departmenet on Aging Resource Guide. We did not contact other agencies as the initial contact was excellent with Options both Community Relations Manager and Care Coordinator.We will use Options again as we need to.

They are flexible with hours and if my Mom is not happy with a caretaker, they will assign her a different one. I think the manager does a great job and I appreiate all that's being done for Mom's care.

Flexibility, responsiveness to schedule changes are the best thing I like about Options.

Office staff very effective. Any staffing problems, [Name removed] works hard to accommodate! New employee called to introduce and to assist. The care provider [Name removed] is good. and the overall service is excellent.

The care provider [Name removed] was only a fill in and on an as needed basis few times. Enjoyed having new care provider [Name removed] . Spoke to the manager Katie regarding having [Name removed] permanent care provider going forward. My father-in-law loved having her. She goes above and beyond to help us out.

Got Options name from the Internet. We spoke to few agencies but decided to go with Options because [Name removed], the Community Relations manager was compassionate and had a wonderful demeanor. Superb customer service. They went above and beyond. Overall experience so far is excellent.

Best customer service from [Name removed], the care coordinator, and [Name removed], the community relations manager. [Name removed] has dropped by several times to check up. Both caregivers assigned to my mother are excellent and the staff is very responsive.

They deserve a 5 in all aspects of their home care services from caregivers to staff at branch and corporate office.

Work Life Services at NSA gave us a few names of agencies. We contacted several and selected Options because of their price and 24/7 live-in service. They were professional and responsive to our needs and their caregivers were aware of their duties. The overall experience with Options was excellent.

We had a great experience with this home care agency. The caregivers that came out to the house were professional and personable . They were great companions. They made setting up the service easy and were very informative. I liked that I always spoke to a person when I called and not a recording. I would use this service again and I would recommend it.

A Place for Mom gave us the name of this agency. We called them and the initial contact was excellent. The staff were professional and responsive to our needs and the care providers performance is very good. So far overall experience is excellent.

Horrible service. Contracted for 4hrs per week. NO service for 3 out of 4 weeks. was billed for hours where no service was provided closed contract would not recommend the agency

Veteran Affairs referred us to this agency. They were very fast and very helpful in starting the service. Excellent service.

This agency was referred to us by The Alzheimer's Association of MD. Several names were given to us but Options was recommended first. I had used Options in the past because of the quality of their personnel. This agency is excellent.

We chose Options because of [Removed] who provided the best service and support of any agency. I love the personalized approach. Though one of the aides interaction with my mother was fair, the overall quality of the home care services is excellent. [Removed] represent the caring and professional values of the company. Their high standards of excellence reflect in the care provider. The customer service in meeting the complex and diverse needs of my family is exemplary.

My wife and I have had an excellent experience with Options. What we like the most is the reliability of the care giver Jessica.

The staff are very professional and responsive to my requests. Toni and Anne are excellent representatives of your company. Jessica Carter is a wonderful caregiver and my wife is very fond of her. She is sweet and has a great attitude. We are pleased to have her.