Lakeside Manor Nursing and Rehabilitation Center

My brother was sent here for rehabilitation. They allowed him to fall and fracture his collar bone. That was just the middle of an awful experience. He woke up with a naked patient covered in feces sitting on his bed. He couldn’t walk at the time. It took staff 45 minutes to respond to his call light. When he left to go to the hospital someone there stole his belongings… a tablet and laptop. They’re crooks and awful people that don’t care.

My mother was sent here for rehab in 2019, it was the only place available. 1 nurse aide to 36 patients is unacceptable. Something crazy every day! Finally they gave her a room right next to the nurse station, didn’t change the lack of care. I walked in to find my mother’s entire bed covered in vomit, the aide had just found her like this She barely responsive, was then rushed to the hospital. Sad ending. ?? Horrible experience I will never forget.

Loved one went for short rehab and 2 days after entering this facility they placed at least a dozen covid-19 patients in with rehab patients causing several rehab patients to catch-Covid-19. Two days later a letter comes to the patients Medical Power of attorney to alert that they have infact placed covid-19 patients in but mixed them in with rehab patients. Loved one starts getting sick with a bad cough and then was barely able to talk due to lack of oxygen! Staff was called by me asking to get my Loved one to a hospital and the staff told me My loved one was fine! and I had to much anxiety! They caused her death and them stole all her clothing I had brought to the facility. They lie, they steal and are rude!

I have been here for over two weeks and I have nothing but good things to say. The staff is kind and pleasant at aa times and the occupational and physical therapists are simply top notch.

Do not send your loved ones here. My mom had to go here after hip surgery because the other 2 facilities we would have chose over this one had no beds available. It is no surprise why Lakeside manor has beds, they do not properly take care of your loved ones. My mom's antibiotics were late daily and her dressing on her wound was not changed in a timely manor. When it was time to go home and help facilitate her home health care, the Social worker, [name removed], did not do her job and facilitate this process. She would not make the proper phones class to doctors and home health facilities to get all the paperwork, prescriptions and care in order for my mom to be released. Something that should have taken a couple of days took a week and my mom had to make all her calls herself to see that things were set up for her at home. The place is clean, the food is horrible and the care is very under par. I would never recommend this place. She too also hardly saw a doctor while she was here and he did not get her scripts in order before she left, again she had to do that on her own.

WHAT A REFRESHING EXPERIENCE FOR MY SON TO MAKE A NEW LIFESTYLE AT LAKESIDE MANOR. AFTER OTHER VENUES HE ARRIVED SPEEDILY SHORTLY AFTER NEW MANAGEMENT HAD BEGUN AND THEY ARE DOING SO WELL. IF YOU WANT SUPER- CLEAN, BEAUTIFUL SURROUNDINGS WITH WONDERFUL MEAL CHOICES FROM THE CHEF AND STAFF, LAUNDRY PROMPTLY WELL- DONE, WELL LIGHTED ROOMS, PLENTY OF PHYSICAL-THERAPY AND SOCIAL EVENTS, HAIRCUTS, VERY FRIENDLY AND HELPFUL STAFF AND A BEAUTIFUL INDOOR AND OUTDOOR VIEW OF THE LAKE TRY LAKESIDE MANOR ON LAKESIDE CIRCLE. EACH RESIDENT HAS VARIED NEEDS AND HAVING A LITTLE STRONGER STAFF NIGHTS AND WEEKENDS WILL HELP IN THE FUTURE. KUDOS FOR ALL YOUR EFFORTS TO MAKE THIS A BEAUTIFUL PLACE TO LIVE.

My brother moved into Lakeside Manor Nursing and Rehabilitation Center Sterling Hts. around [date removed]. He calls it the Taj Mahal compared to the horrible nursing center he had been in previously. Our mother chose it for him after learning from a church member who is a social worker that it was under new ownership/management and that any bad reviews listed were probably old reviews before the new management took over. The staff is great and attends to all his needs promptly. The place is so clean and new with wide hallways and no odors of any kind. It looks more like a hotel than a nursing home. I love the art work in the hallways and in all the gathering rooms. They have a great physical therapy gym, hair salon, a little cafe with fresh cookies daily, patio views overlooking a lake, etc., etc. Our entire family is so happy with this place and can't say enough good things about it. A++

My experience there was hell !!! 1. Press the call button for help to use the bedpan CNA would come in and turn off and leave without helping usually had to press it about 4 x then I would have to call my husband to get me help he would call head of CNA [name removed] she would come right away. 2. My husband would come in and give me a bed bath because they didn’t have time . 3. They constantly ran out of my meds sometimes went without them for days. 4. Seen nurses pick up pills from the floor and preside to give it to a patient. 5. My husband would have to change my sheets because they would never. 6. CNA would laugh and talk about you knowing you could hear them. 7. Special shout out to [name removed] for caring about me and other patients also [name removed] in activities treating all patients with kindness and respect. 8. Chef [name removed] for trying to cook meals on a low budget

Hello, I visited a relative of mine yesterday at the Lakeside Manor Nursing Center in Sterling Heights Mi 48313. The facility is nice and clean. While I was in the room visiting my relative I witnessed a unpleasant behavior from the tech that was caring for my relative. The immediate family expressed a concern that their loved one was not connected to the feeding tube machine since 9:30am until I got to the facility at [removed]. At that point the immediate family was upset about the lack of communications, and over all experience that have been receiving from certain staff members. They expressed that this has been going on for a while. During my visit last night while I was in the room i witnessed the tech escalate and strongly express that he is not here to argue, in which no one was even arguing with him. He was just asked a simple question. It literally felt like he had his boxing gloves ready. The immediate family feel that their loved one is not getting the full care and is being neglected from certain staff members.

It has been like a hotel! Amazing! The staff is excellent!

They have taken care of my husband. They are friendly and that is essential and he is comfortable. There are a couple who are just excellent. Everybody that I have had contact with as a general rule follows up and helps me to help him. The only problem I have is that I can't get through over the phone. It's been very good overall. I have a good follow up with the nurses. It's not perfect, but they're doing good.

The service and everything and just everything was amazing. It's beautiful and nice. The nurses are excellent. They have excellent food and they're perfect. I have no complaints. Everyone is communicates well and is sweet and polite.

I am pleased with it and it's worth it. I am very pleased. I do this work also, and everyone in there is just great. They really have been awesome with my sister. She has been to a few rehabs and I was not pleased with those at all, but Lakeside Manor is great. The therapists are doing what they are supposed to do. It's very clean.

They are all really great here.

Overall everything is good. Today I went to see my mom and she was still in her nightgown at 1:00 in the afternoon. I've called doctor for 2 weeks and never heard from him. The director of nursing has not called back either.

They have been addressing my concerns. They are doing such a good job with my father! They are wonderful! Every time I ask for anything they go and do it. I'd give them a 10/10!

The only thing I see is that they appear to be understaffed. I have talked to 3 different therapist, I think they are okay there. The staff seems to be running a lot during the night time. They seem overwhelmed. I don't think they have enough time to spend with the patients who need the attention. They had a salon, but the lady there quit. I think the care that she gets is good, other than the fact that they are short staffed. It's a pretty clean place. I think the food is fine, she doesn't! I think if she refuses to eat that she will get out of there quickly!

The Director of Nursing was amazing. She was very, very nice and made sure my husband was well taken care of. In the beginning I had issues. For a couple days I had to go the nursing director to have my issues addressed. I think personal bathrooms could use a little more attention. The meals would be the only complaint-- I don't think they should have serve a hot dog on Christmas day. It could have been more festive! The physical therapy as well as the administrator, any communications to his progress I have had to be the person to go them to ask about it.

Well, some of it was good and some of it was not so good. The staff care was really good. It was very clean and it smelled clean. Sometimes, the food was good. But I am kind of picky. The rehab was good. They made you do it. Sometimes the nurses were good and sometimes they weren't. They brought my medication late sometimes. But some of them were really good. They always would say "I would see about it" And I'd never see them again.

The responsiveness not what my dad would expect. When he asks for something it can take hours for him to get something back. The nurses are all good to me and they provided information. It's very clean, there's always somebody cleaning. The meals are fine to me. I think the nurses and the staff have been very good with communication, but the doctor has not been. I wanted to talk to him and left messages and so far he has not gotten back to me.