Honor Home Care - San Mateo, CA

We used home care services for my mom through Honor Home Care San Mateo and I was not very pleased. My mom ended up getting a bed sore, which is finally healed up after over a year. And I paid a high rate per hour for 2 girls, 12 hours. They did nothing, they didn't even put my mom in a wheelchair to take her out to eat. With 2 people, they should have been able to do that. They told me that they would do that, but I heard that they only did it once, so I have no good comments for Honor Home Care. Cost me $8,000. My mom hasn't been out of bed since. I expected a little bit more care than what she got. I was very disappointed.

I'd steer far away from this home care agency. They cared for my elderly aunt last year and the incidents that took place under their care were horrific. For example, one time they claimed to have a staffing issue and were not able to provide continuous care. The overnight shift caregiver purposely left the front door unlocked with a wheelchair bound elderly person alone in the house for 3 hours just so the next caregiver could get in. We're in the San Francisco Bay Area. With all the crimes that have taken place in the last few years, they thought it was a good idea to leave a disabled elderly person in the house with the front door unlocked. Another incident involves another caregiver not helping my aunt up when she fell onto the floor. It's been a few months since we stopped using Honor but the entire family is still traumatized by what they did. We're now having to seek legal action against them.

I didn't request any option in San Francisco

I would tell others that there were some staff that did their job well. There were other staff that took short cuts and didn't do their job efficiently. I would recommend you pay attention to the staff to make sure it is what your contracted.

The caregivers are always prompt, do a great job of helping our Dad. Prepare food according to his needs and likes. They enjoy playing cards, Gin Rummy, and in most cases Dad has taught them how. If there is one bit of negatives it would be just the changes in whom comes. 2 days of the week , is harder to have the same caregiver. It was an adjustment, but our Dad is a social person and it's been great. The fact he's had a few different caregivers has worked out. The services are consistent, and that's the key.

We are so blessed that someone has recommended this service to us. The 2 caregivers that have been coming out to my wife have been angels. Most people don't treat stroke patients with the level or care they deserve but not these ladies. They speak and treat my wife with the utmost respect and dignity. They are gentle and speak to her softly. They are always on time and if for what ever reason someone isn't able to able to make the appointment they send a replacement out quickly so we don't miss an appointment. The agency is easy to get ahold of we just love them. The agency from what we have been told has only been servicing this area since about February and we are sure glad they started.

I can't thank you enough for all you did for me and my husband. Whenever I had to leave the house I knew he was in good hands with the caregiver. I would recommend Honor to anyone who asks me about caregivers.

I feel fortunate to have discovered Honor Care for my 92 year old mom. They are an innovative, contemporary caregiving agency.

I met with [Removed] and we have set up an arrangement. Very impressed with their professionalism and thoroughness. I am looking forward to working with them to provide the in-home care that [Removed] needs.

I couldn't recommend a better home care health service for transitioning from inpatient care to independent living.

Honor has been very professional and helpful. The sales rep came to the hospital to meet my mother and I. No pressure to join the agency. They gave us information on the company. I joined Honor and have been happy with the services. They took good care of my mother and interact well with her while I was at work. Great program...!

Honor has made every step in the process simple, and everyone we dealt with -- from those on the phone, to the one making the in-home assessment, to the caregivers -- have been delightful to work with. It’s amazing to see how caring they are, and how they have made it their collective purpose to best care for their clients. It’s amazing to think after several months of putting off a decision to get in-home care for my mom, we're now wondering, "Why didn't we do this earlier?" We cannot be more delighted and grateful for their care and attention, and we would recommend Honor to anyone facing the same decision we were.

Great home care, especially if you're dealing with memory loss. The caregivers that come in have been angels. I love Grace. My mother was independent and didn't want help because of her dementia. She needed help, but wouldn't accept it. Seniors helping seniors were previously there during the day taking care of mom, but she couldn't care less about them. She wanted Grace from Honor because of her patience. Grace takes copious notes that helps keep us looped in.

Dad unexpectedly needed care, and i needed someone caring and responsible in just a few hours. I called and emailed lots of services. Honor turned around my request quickly, did a great day of assessment, and sent us a fantastic person to care for my dad. I strongly recommend them.

After 6 years of hiring lousy agencies that basically hire people whose only qualification is that they "have a pulse", I can't tell you how pleased I am with Honor. They are absolutely the best in-home care agency around! Don't even go to anyone else. These people are honest, professional and will only send the highest quality care-givers to you. My mom is 96 years old and lives with me, but we need to go out of town occasionally or to an all-day event. I went to Oregon and Washington DC this summer and never was worried or stressed out because the caregivers Honor sends are the most competent people around. One of their caregivers will be coming this Tuesday evening because I need to go to the East Bay for an extended evening and I know my mom will be in good hands.

I appreciate Honor's assistance and once again want to thank Honor for always being in close contact with anything that comes up! It's a challenge trying to make sure my dad is OK while living so far away, and it's quickly becoming indispensable having Honor as a part of his support system. Thanks!

The caregivers were on time and took great care of my dad. We used this service for 3 days for respite care. We did have a small issue of one of the ladies not knowing certain things after I showed her. She said she did not know how to work the dryer and did not know where certain things were. They were able to have someone stay with my dad overnight.

Can I give a 10 star rating???? We have been using Honor for several months now and they are Awesome! First, just the response from the team is amazing! Way to go Monet & Tammy!!! And the care givers they send home are very caring, patient, loving and really show a passion for what they do. Lastly the convenience of requesting care in as short as 2 hours lead-time and requesting as low as an hour of care , all just on my phone is just incredible! Keep up the good work Honor Team!

I am very impressed with the service that Honor provides. Very professional, knowledgeable, efficient and caring. Plus they follow up after a visit to ensure customer satisfaction. And their on-line capabilities makes communication very easy.