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Total monthly costs depend on the type of care provided and number of hours per month.
It was a short term solution, but my mother needed 24/7 care and is now in a nursing home facility. We would recommend Home Instead to other families who may need their services. Home Instead did a good job taking care of my mom after being in a physical rehabilitation facility. It was great to keep her home in her surroundings. The nurses were nice and did a good job taking care of her.
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My husband and I, after interviewing this company, decided to hire them. I was in the hospital, but were moving out of a long term care residence because my needs could no longer be met. We had a month to move. My husband has dementia, so I was hiring them to take care of him until I got out of the hospital. As part of their service, I asked if they could help pack. Yes, on Wednesday. Can they unpack? Yes, they can come to the house. Can you start taking care of him? Monday. On Tuesday, they canceled packing. Too overwhelming. So no one to help; movers canceled on Thursday, and we had to be out by Friday. The company then canceled the unpackings. On Monday, aide came to cook. On Tuesday, management came and said we had toxic mold in the garage, and everyone walked out, leaving my husband with no care!!! It took 2 weeks for HOA to find it wasn't toxic mold. I asked for refund of unused deposit. Mailing that day! Still haven't received it. They talk a good story, but don't come thru.
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We did not have a good experience with Home Instead and would not recommend them.
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Call (585) 663-4620 to reach Home Instead - Rochester, NY.
To reach Home Instead - Rochester, NY call: (585) 663-4620
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.