They offer light house cleaning, I requested a primary care giver since this was all so new but there's been, I think four different care takers. The primary care person needed a few days off and the other two times they had car trouble. I never met the others in person but my deal was when they arrived they call me and when they left they call me and they seemed fine. This was our first time ever so it was a learning experience and the administrators are very helpful for the most part. In particular [name removed] and their communications person, [name removed], are just awesome. From a customer perspective I think you need someone strong in administration in case things aren't working out. We're taking a break right now, I think its good not to get too attached, I think it's good to have some variety and that's what was nice. They seemed to be a big enough tool to choose from in the Roseville area so in that respect I would give them a 5. I think people should learn to separate the care giver from the administration and from a care perspective I would give them a 5. I did have a billing problem but the administration corrected it right away.... Read more
Healthcare Plus Team Sterling in Sterling, Illinois is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
They offer light house cleaning, I requested a primary care giver since this was all so new but there's been, I think four different care takers. The primary care person needed a few days off and the other two times they had car trouble. I never met the others in person but my deal was when they arrived they call me and when they left they call me and they seemed fine. This was our first time ever so it was a learning experience and the administrators are very helpful for the most part. In particular [name removed] and their communications person, [name removed], are just awesome. From a customer perspective I think you need someone strong in administration in case things aren't working out. We're taking a break right now, I think its good not to get too attached, I think it's good to have some variety and that's what was nice. They seemed to be a big enough tool to choose from in the Roseville area so in that respect I would give them a 5. I think people should learn to separate the care giver from the administration and from a care perspective I would give them a 5. I did have a billing problem but the administration corrected it right away.
Call (815) 655-2888 to reach Healthcare Plus Team Sterling.
To reach Healthcare Plus Team Sterling call: (815) 655-2888
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
