Hastings Campus

Cannot get your meds on time! Nobody seems to care if you are in pain. Can not get your pain meds when needed. 4 hours to get pain meds after 2 weeks of post-op surgery is unacceptable. Nursing staff are unknowledgeable. Doctors and patient has informed facility that pain meds are to be given every 3 hours around the clock even during evening sleeping time but that is not happened. It just don't seem to care about the patient here at all.

If you are finding yourself in a situation of placing a loved one in a nursing home, please let me recommend Augustana Health Care Center. Many of the workers care for residents beyond it just being a job, and they care about the families. IF there are issues, regardless of how small, it is immediately addressed. The CNA's and the nurses are outstanding. I can't even begin to name all of them who were so caring. We witnessed a nurse and a couple of CNA's who were lacking in really caring about the residents. Those people did not last here, the staff at Augustana really have the ability to hire the best for the residents. Then came the time the Lord decided it was time for Mom to join Him and her husband, in Heaven. During the few days prior to her passing, we (family) were constantly at Mom's side. What we observed during that time left us in awe. The love and compassion shown to Mom and our family was beyond reproach! Janet in Activities even came and sang hymns to Mom, which seemed to relax her. The on site Pastor, (Pastor Gordon), was there with us often. Love and compassion flows from the Lord to all around Pastor Gordon. Again, I cannot recommend Augustana Health Care Center highly enough! Just walk in there - you will see people working, where their job is MUCH more than a job. It is a ministry!! Thank you Augustana for loving our mother / grandmother and caring for her so thoroughly for us. Knowing all of you has changed me personally for the better.

My mother is there now 2/2014. The building is beautiful, everything is new. The staff for the most part are wonderful. Of course there are never enough employees in these places. I don't like the fact in the nursing home area you have to share a room. And of course like all facilities like this, the cost is outrageous.

I wasn't very impressed with this place. It was an older building. It was like walking into a nursing home in the seventies. The people were friendly. She was there for rehab so it was only a short stay. If we had to do rehab again we would probably use them again. She was a wheelchair patient when she arrived and they got her back on her feet. Other than the age of the building it was good.