For services offered
My mom is very happy with the 24 hour personal care she receives from Comfort Keepers. She is disappointed in the cooking and cleaning, however it is sometimes hard to find someone that is great in all the areas. They transport her to the doctors. The staff at the office are very nice and easy to work with, they answer my questions and concerns.... Read more
Comfort Keepers is a top-rated home care agency providing companionship and reliable care in Montclair, New Jersey, and the surrounding areas. The goal at Comfort Keepers is to build lasting relationships and to help seniors live with dignity and independence. Comfort Keepers believes that seniors are happier when they can remain at home and close to their community. Since 1998, the experienced and trained caregivers have been providing a variety of personal care, companionship, assisted living, hospice, and memory care services to seniors in the comfort of their own homes.
At Comfort Keepers, the care of each client is personalized to fit the individual’s needs, living environment, and interests. Services begin with an in-home assessment to determine an individual’s goals, and the safety of the home. A caregiver will then work to develop an individualized plan of care. From occasional help with household chores to 24-hour home care, families can rest assured that Comfort Keepers will provide the best care possible.
Comfort Keepers believes the best care improves quality of life. By focusing on activities that increase engagement, and improve physical and mental wellness, Comfort Keepers delivers quality care to individuals of all abilities. In-home care services include:
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Total monthly costs depend on the type of care provided and number of hours per month.
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Comfort Keepers does a good job of matching the care giver with the patient. My mother is somewhat difficult and CC found her two ladies that she really likes.
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Our family has found Comfort Keepers to be very responsive to my mother's changing needs. Communication with the office & the caregivers has been easy & professional. They are always on time & adhere to the approved schedule. My mother has been comfortable with every caregiver. They are respectful & caring. Our family is very pleased with her level of care.
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Response from Comfort Keepers of Montclair, NJ
July 20, 2019We will convey this to the caregivers and thank you for your ongoing participation in the process.
They made a solid effort to find the right match for my dad, which was difficult. They hung in there and he now has an aide he loves!!
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Response from Comfort Keepers of Montclair, NJ
July 20, 2019Comfort Keepers continuously strives to provide the best quality care, thanks for the appreciation.
We are appreciate, and are so very grateful for the loving care that my Mom receives, from the dedicated staff of Comfort Keepers. The staff have always been understanding and kind in their efforts to provide my 93 year old Mom to live in a home that she loves! I would recommend Comfort Keepers to anyone, for the peace of mind that it brings, when care is needed for a loved one.
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Comfort Keepers is very unprofessional. The aid the agency assigned to my grandmother for 8 months left temporarily due to family issues. The agency provided a replacement, however she also left the agency due to the unprofessionalism of the agency. The original aid returned to the agency and came to assist my grandmother for 2 Saturdays, and I was advised by the agency owner that the aid would assist my grandmother going forward, however the scheduler [Removed] called on a Friday to say that the aid was no longer available to assist my grandmother on Saturdays, and assigned an aid to my grandmother who was not available on Saturdays, and could come only on Sundays, which is not convenient for the family. He was also rude and nasty, and stated that the aid could not come on Saturday due to the long distant commute, but I was told by the aid that she was available to work on Saturday's. This agency is under the impression that you have to take what ever aid they give you on the days the agency wants the aid to come not the days you require assistance. DO NOT USE THIS AGENCY. You will be inconvenienced, and disappointed with the service. I am currently looking for another agency to do business with. The agency also would not let me know until a day before that the aid was not available, which didn't give me time to make other arrangements. They were also unable to find a replacement when the aid could not accommodate the regularly scheduled hours. [Removed] the scheduler is rude and nasty. I am changing agencies, and will not be using Comfort Keepers as they have caused me much discomfort.
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Response from Comfort Keepers of Montclair, NJ
February 26, 2019Alice, following up on your review and after conducting a *thorough* internal investigation I believe you may have reviewed the wrong business. There are no records that indicate you or your grandmother wherever a client. It is my policy as an an owner to do the absolute very best to ensure all clients are met in a timely and compassionate matter. Please contact our office and asked to speak to the owner and I will personally address this issue. If, as I have come to believe, you reviewed the wrong agency please update this review accordingly.
The caregiver we had for my mom was able to assist her in her home. Recently that person got into an accident and is unable to be with mom. The agency has found a new caregiver for us to provide the same care she had before.
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I was very disappointed with the service I received from Comfort Keepers for my loved one. The aid was often late to our appointment or would cancel last minute. The aid did not motivate my mother to improve on her skills at all and fell asleep on the job multiple times. I did not feel comfortable leaving my mother alone with this company and would not recommend them.
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Response from Comfort Keepers of Montclair, NJ
January 25, 2019I am sorry to hear this, we are working to see where the gaps were. Nurse Care Supervisor has direct oversight of the home health aides, competency testing and ongoing continuing education to the aides has been reinforced.
Overall we are satisfied with this home care agency. The caregivers are nice and help with light housekeeping and an occasional meal. I have noticed that sometimes the office staff can be a little technical in their demeanor. Part of me wishes this service was started by a nurse. There is a minimum of services you have to pay for.
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I had the chance to sit down with this agency to find a good caretaker for my mom. The meeting went good and we picked out a caretaker. When the caretaker came over I found that my mom's personality and the caretaker were not compatible. The caretaker was a nice women but did not work right for mom. This agency is professional and did a good job trying to help accommodate our needs with no negativity.
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My mom is very happy with the 24 hour personal care she receives from Comfort Keepers. She is disappointed in the cooking and cleaning, however it is sometimes hard to find someone that is great in all the areas. They transport her to the doctors. The staff at the office are very nice and easy to work with, they answer my questions and concerns.
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Call (973) 707-2310 to reach Comfort Keepers of Montclair, NJ.
To reach Comfort Keepers of Montclair, NJ call: (973) 707-2310
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
