Comfort Keepers of Columbus, OH

We hired Comfort Keepers for 24/7 care for our mother b/c we are out of town and Mom lives in her home alone. She has Alzheimers. To their credit, most of the people they hire are loving, caring and conscientious people. Unfortunately, their claim of specially trained persons for dementia is incredibly overstated. We had 2 care givers that had to go b/c inattentive. ONe couldn't walk with Mom b/c of sore knee. When Mom took off by herself, the caregiver went inside and called comfort keepers and let Mom leave her sight! She had a car! Another more reliable caregiver was called in and was able to find Mom and calm her down and bring her home with help of our separately hired care manager. We have asked for their "care plan" for Mom and they have yet to produce one. They have a problem with the caregivers texting or calling family (out of state) when there is an issue. (Comfort Keepers won't allow it) They want caregivers to call Comfort keepers, who then call us, then comfort keepers calls the caregiver back. This does not work when time is of the essence, and often the office personnel does not take the tie to flesh out the problem or listen to caregiver's report. I have heard this is the best around....uh-oh, nowhere else to go? They are not nice or responsive to their own staff and often leave them unprepared to face a particular case assigned to them. Dementia training does not really happen. If you are lucky, you will be assigned a caregiver who has personal experience from their own family (which is great!) but the company does not provide training. Communication with office staff is a big problem, it's like playing the telephone game in elementary school. By the time the information is conveyed to caregiver on sight, it is quite different than originally communicated by family.