ComForCare Home Care - Tucson, AZ

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

I’ve been using ComForCare for my friend who needs more attention than what a lot of communities have been able to offer and so far we’re happy with it. There was a caregiver they had sent us, who had only come twice, who called me on a Saturday one week and told me she would not be able to come because she was attending a funeral, which I understood. However, she did not call me until the time that she was supposed to be there and when I asked if she would be able to come later in the afternoon, she stated she would not because she was in a different state. There wasn’t much communication on her part and because of that, I had to take care of my friend that day myself. Since then, they’ve sent me someone new and she’s been really good. One of the caregivers that we get during the week will make food when necessary and seems to keep the place pretty clean. We only use their services about twice a week though. They’ll do activities with my friend as much as he will allow them, but he has trouble walking so that kind of limits what they can do. Overall, I would recommend them for those looking for home care options.