BrightStar Care of North Shore Nassau County, NY

They were a great service to work with, the girls they sent over were always friendly, professional, and great caregivers. The office staff was pleasant, and happy to help us resolve any issues we had quickly and efficiently. The only complaint I have is that the service was very expensive, but that is just par for the course with this type of care.

agency was awful aides supplied were negligent and ignored patient and did not care for patient during shift agency supplied multiple aides who did not care for patient agency did not care about resolving any complaints, just getting paid would never recommend agency to anyone they should not be in business

It's been lovely. Either she has been lucky or Bright Star is really good at hiring people. She's thrilled! So incredibly flexible the caregiver clearly did not have a pre-conceived notion of what my mother would need. From her experience people would come in with an idea of how they should caregive. She has had one caregiver so there aren't different people coming and going. They are flexible with minimum hours and day requirements. Bright star seems like it has a closer eye on the business than the other one I looked into. I got the owners on the phone whenever I would call. We met the head nurse, and the owners. Very professional. I felt like they would be more responsive. The one thing that really resonated with me was, we had something set up where she had more hours than needed and the caregiver would sit in the other room untill she needed something, and the woman said that might be fine for someone that stays over night but since this girl is only there for four hours she doesn't need to sit. The owner clearly makes it clear to the employees. They have individualized my mothers care and that is just what we needed.

When we first started the service we were getting four hours a day seven days a week, and were paying twenty-two dollars an hour but with 24 hr care, we were only paying ten dollars an hour. Over all I thought was an extraordinary value. The first person they sent was good, solid, not outstanding, but good. The person they sent that did the twenty-four hour care was caring, and timely, and would call on her non-duty hours, and was very, very good. They were excellent and there were so many times when I called them at the spur of the moment and they got someone right out. I dealt with the president and the head nurse and the two different care providers and they were all tremendous. The first person was just good but everyone was great!

There were several different caregivers but overall they were good. The care was good given the circumstances. At the time, I originally had hired them to have somebody in my home for a certain number of hours a day for my mom. Then she went to the hospital and had to go to rehab so instead I had an aid with there in the rehab facility for a number of hours a day to assist her. It was fine. There were issues sometimes because some of the aids were going to be late or had to cancel at the last minute but the owner was always very on top of getting a replacement. I would recommend them.