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This was a hospital stay and it was good. Everything was great. It was a hospital stay so the care was good and the place was clean.
Bivins Pointe in Amarillo, Texas is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
A Place for Mom has scored Bivins Pointe with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Bivins Pointe has 3 reviews with an average "overall experience" of 1.8 out of 5.
1-response to call lights BAD TOOK 1 1/2 to get pain med 2-mattress was horrible ask for another and it was just as bad. So bad the base metal bars can be felt in your back 3-did not follow my wound care plan per Dr at all 4-no pain med sent with me on discharge they said they don’t do that with narcotics-understand that but should have notified pt ahead of time so pt could call Dr to get them. Pt had no pains meds to take when discharged 5- RN RARELY in room LIST JUST GOES ON AND ON WOULD DEFINITELY NOT USE THIS FACILITY PT WAS AWESOME
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Response from Bivins Pointe
November 11, 2019Keri, thank you for taking the time to leave a review. Great patient care is very important to us and we are disappointed that you had anything less than a wonderful experience. If you would like to discuss your situation further, please give us a call at [removed].
My mother was a stroke patient at this facility. Although the nurses were very caring, the doctor and the admin staff were horrible. She could not speak for herself so we asked questions, required approval for meds, etc. The doctor and staff would not return calls. When we would call and actually get the discharge person we would be on speaker phone. The doctor wrote scrips in excess. After asking for a reduction of scripts, he cancelled our mother's acceptance to the long term care facility, where he happened to be resident doctor, and we were notified at 2pm the day before her discharge. We spent the following week trying to find a place for our mother as she paid in full out of pocket. They gave us ZERO assistance. When it was all said and done, my sister wrote out a check for payment. As she was attempting to write out the check, the receptionist writing out the receipt grabbed the checkbook to see the check number. She was lucky the pen was not stuck in her hand. So much more to say, but please.. trust that I would never recommend this facility.
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Response from Bivins Pointe
November 11, 2019Thank you for taking the time to leave a review for us. We are very committed to providing exceptional quality care for our patients and are so disappointed that your experience did not reflect that. We are always willing to make adjustments when needed to ensure everyone has the best of care in our facility. Please reach out to us if you'd like, so that we can discuss your situation further.
This was a hospital stay and it was good. Everything was great. It was a hospital stay so the care was good and the place was clean.
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See what the neighborhood has to offer and what’s nearby:
Call (806) 350-2206 to reach a resident at Bivins Pointe.
To reach a resident at Bivins Pointe call: (806) 350-2206
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.